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What You Agree To When You Use k9u

Using k9u means you accept these terms — they cover your account, your wallet activity through bKash, Nagad, or Rocket, and how we handle your data. Access to our platform depends on your local law and whether your region is eligible.

Account TermsWallet & Payment RulesData HandlingEligibility by RegionContact Your Rights
k9u What You Agree To When You Use k9u
HOW WE HANDLE YOUR DATA

Account Security and Your Data at k9u

Your account data — login credentials, wallet details, transaction history — is stored with encryption at rest and in transit. We do not share your bKash, Nagad, or Rocket account numbers with third parties outside of what is required to process your transaction. You can request a copy of the data we hold on you at any time through our support channels.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You can ask what we hold.

Cookie Use

We use cookies to keep your session active across pages and to remember your preferred language and wallet method. You can manage cookie preferences from your browser settings.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered details — phone number, email, or linked wallet — submit a request through live chat or email with your account ID. Changes are verified before they take effect.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, want to request a copy of your data, or need to raise a dispute about a transaction made via bKash, Nagad, or Rocket, our support team handles these directly. You do not need a lawyer to ask a question — just reach out through any of the channels below and we will respond with the relevant policy detail for your account.

Team online

Live Chat

Open the chat widget from any page on k9u. For legal or account queries, select the Account & Terms category so your message reaches the right team quickly.

Email Support

Send your query to our support address for a written record. Useful for data requests, formal disputes, or anything you want documented in writing.

Account Help Centre

The Help Centre covers common legal questions — account closure, data access, wallet dispute steps — with answers you can act on without waiting for a reply.

Common Questions About Your Rights and These Terms

These are the questions we hear most often about account terms, data rights, and eligibility. If yours is not here, live chat or email will get you a direct answer.

Access depends on your local law and whether your region is eligible. We do not make that determination for you — check the rules that apply in your specific location before opening an account.

Yes. Contact support via live chat or email with your account ID and a data access request. We will confirm what we hold and provide it in a readable format within a reasonable timeframe.

Wallet identifiers linked to your account are retained only for the period required by applicable regulations, then removed. We do not use them for any purpose after account closure.

Raise the dispute through live chat or email, quoting your transaction reference. Our team will check the record against the wallet log and respond with the outcome and any next steps.

You must meet the minimum age required by the laws of your eligible region. By registering, you confirm you have checked this. We may ask for verification at any point.

We post the updated version on this page with a clear date. If a change materially affects your account, we will also notify you via your registered contact before it takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.