Reference

Terms That Govern Your k9u Account

These terms set out what you agree to when you open and use a k9u account — covering eligibility, wallet transactions via bKash, Nagad or Rocket, and how disputes are handled.

Account EligibilityWallet & Payment RulesDispute ProcessAccount Suspension PolicyJurisdiction Notice
k9u Terms That Govern Your k9u Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account or a transaction, our support team handles terms-related queries directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Team online

Live Chat

Start a chat from the account dashboard for the fastest response on terms or wallet queries.

Email Support

Send a detailed message to our support address for account disputes or formal terms clarification requests.

Help Centre

Our help centre covers common terms questions, wallet verification steps, and account suspension queries in one place.

HOW WE OPERATE

How k9u Handles Your Account Data

Your account data is stored securely and used only for the purposes described in these terms — verifying your identity, processing wallet transactions, and managing your account history. We do not share your registered bKash, Nagad, or Rocket wallet details with third parties outside of what is required to process your transactions. You can request a review of the data we hold on your account by contacting support with your account credentials.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules in your region.

Account Security

Your account is protected by password and OTP verification. We recommend you never share your login credentials or OTP with anyone, including support staff.

Wallet Verification

Withdrawals require the destination wallet — bKash, Nagad, or Rocket — to match the number registered at account creation. This step protects your funds.

Data Requests

To request access to or deletion of your account data, contact support through live chat or email with your registered account details and the nature of your request.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering eligibility, wallet rules, account actions, and what to do if something goes wrong.

Account eligibility depends on your local law and the regions where k9u is available. You must meet the age and residency requirements that apply in your jurisdiction before opening an account.

Contact support before initiating a withdrawal. We will walk you through the wallet update process, which requires identity verification to protect your account from unauthorised changes.

We may suspend an account immediately if we detect activity that breaches these terms, such as duplicate registrations or suspected misuse. We will contact you at your registered details to explain the next steps.

Raise a dispute through live chat or email with your account ID and the transaction reference. Our team reviews disputes against the transaction record and responds with a decision and the reasoning behind it.

We update these terms when needed and notify you through your registered contact details before material changes take effect. Continuing to use your account after that notice means you accept the updated version.

Where a specific clause conflicts with local law in your jurisdiction, that local law applies to that clause only. The rest of these terms remain in effect for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.